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Terms & Condition

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Welcome to the online store of the company “KASETA RECORDS”. www.kassetarecords.gr is the online store of exhibition and distribution of products through the Internet, of the Greek company «KASSETA RECORDS “with the distinctive title” KASSETA RECORDS “, based in Athens (Tax Identification Number: 051987465 / ATHENS Tax Office). Before entering our online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of “KASSETA RECORDS” located at www.kassetarecords.gr . If you visit or make purchases through our online store, you automatically, explicitly and unconditionally accept the following terms. Please read them carefully. “KASSETA RECORDS” reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made through its online store. The same terms apply to telephone and email orders.


A necessary condition for the commencement of the conciliation between us is the disclosure by you of some of your personal information. When you create an account, you will need to enter your full name, the address to which the products will be sent, your landline number (or any other phone you want), your email address, etc. The registration process is done only once .


All information, which is related to your personal data and your transactions, is secure and confidential.

Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to “KASSETA RECORDS” is confidential and “KASSETA RECORDS” has taken all necessary measures to be used only to the extent deemed necessary in the context of the services provided.

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

“KASSETA RECORDS” does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority. In the event that “KASSETA RECORDS” uses third parties to support its systems, it takes care to ensure confidentiality.

For your convenience, this website uses Cookies.

What are Cookies?

Cookies are small text files placed on your computer by all the websites you visit. They are widely used to assist in the efficient operation of websites, as well as to provide optimization information to website owners. This website uses Cookies to understand the visits of its users. No personal information is stored in a file on the site. Only one anonymous feature is used, which is not linked to any personal information of any user, nor to information provided by the user by consent. If you do not wish to receive these Cookies, you may disable them in your browser, although this may affect the functionality of this website. Most websites allow you to control cookies through their settings. To learn more about Cookies, including how to see which cookies are active and which are inactive, and how to manage or delete them, visit: www.allaboutcookies.org

How do we use Cookies?

We may collect technical data about the type of browser and operating system you use, as well as which pages of our site you interact with. This information does not identify you as an individual and is used sparingly on this site to optimize your experience. A cookie may be placed on your hard drive to help us identify you when you return to our website and to customize it to your personal preferences. If you do not want to use these Cookies, you can also turn them off in the program settings as your browser. Cookies can be removed from your computer.

Third-party cookies

Throughout our website there are built-in buttons for third parties (social networks), such as Facebook and Twitter. These pages may contain content with Cookies from these websites, for which our company has no control. You should check the relevant third party websites for more information on how these Cookies are controlled.


Any dispute, disagreement or claim arising from the operation of the Company’s Online Store, or the concluded product purchase-sale contracts, will be governed by Greek Law and the Athens Courts will be responsible for resolving them.



“KASSETA RECORDS” is committed to the completeness and validity of the information provided on its website www.kassetarecords.gr , both in terms of the existence of essential features that are described on a case by case basis for each product available , as well as for the accuracy of the data concerning the services provided, by the online store of “KASSETA RECORDS”, of services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

The photos depicting the products are indicative and can in no way be binding on the company “KASSETA RECORDS”.


Once your order is received, the CUSTOMER SERVICE DEPARTMENT will notify you by e-mail or telephone of the current availability of the products. If you do not agree with the delivery time you must respond to us via e-mail if you want your order to remain active. If you do not meet the terms of the order you have the right to cancel your order.


The cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process you can remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but has not yet been shipped, you can call us at 210 3210150 and the customer service department will cancel your order or email us at infosales@kassetarecords.gr stating in both cases the order number.

In case you want your order to be canceled, but it has already been shipped, note that shipping and return costs are not covered by “KASSETA RECORDS”. In this case and after you receive the products and you have already notified us the cancellation of your order either in writing or by phone, they will be returned to our company. Returned products must be in excellent condition and in their original packaging.


By purchasing a product / s from our online store, you can return a product and we will pay the price in case this product is in excellent condition and in its original packaging with full content (accessories, instructions for use, etc.), within 14 days from receipt. Please note that return shipping costs are not covered by “KASSETA RECORDS”. We inform you that in case of return you must inform us in writing before returning the product. In any case, the return is the responsibility of the customer. In case of theft / loss or damage due to transport services, “KASSETA RECORDS” does not bear any responsibility.

Any product that has been damaged, or whose packaging has been damaged, will not be compensated. If the returned product is defective or damaged, a price reduction will be applied according to the diagnosis made by the competent department of the company.

You are not entitled to withdraw if the product falls into the following categories: books, lamps, loudspeakers, wind instruments, spare parts and accessories. Also if the product is sealed and unsealed, as well as if the product is a special order individualized according to customer preferences or pre-order of a specific product that was not in a scheduled order from a supplier of “KASSETA RECORDS”.

In case Refunds, your money will be credited using the same method you used to pay (Cash or Bank Deposit, Credit or Debit Card, PayPal).


The product warranty is that provided by the manufacturer.

Kasseta Records guarantees to the original buyer that the products are not defective, due to the materials that make it up or to its assembly work. During the warranty, Kasseta Records will repair or replace the defective product at its discretion without any labor costs or spare parts. The company has the exclusive right to determine at its sole discretion the manner, time and place of repair of the product.

The transfer and any insurance of the products to be repaired by the customer to Kasseta Records is the responsibility of the customer. You are required to present a proof of purchase of the product (receipt of retail sale, purchase invoice, etc.). For the safest possible transport, the products sent for repair must be carefully and securely packed in their original original packaging.

Unjustified employment of technical staff is charged separately, even if the product is covered by warranty.

Please read the instruction manual of the product you purchased correctly. The information contained in it covers the correct use, correct wiring and maintenance of the product.

With the exception of the aces listed above, Kasseta Records does not provide any warranty (express, implied, statutory or otherwise) as to the quality, performance, accuracy, reliability, suitability of the product or software provided or supplied the product, for a specific purpose.

If applicable law prohibits this exemption in whole or in part, Kasseta Records excludes or limits its warranty only to the maximum extent permitted by applicable law.

Any warranty which is not completely excluded (to the extent permitted by applicable law) will be limited to the term of this warranty.

The sole obligation of Kasseta Records under the warranty is to repair or replace products that are subject to the terms and conditions of the warranty.

Kasseta Records is not liable for any loss or damage related to the Product, Service, warranty, including financial and other losses, the price paid for the purchase of the product, loss of profits, income, data, enjoyment or use of the product or any related products – immediate, incidental or consequential loss or damage even if this loss or damage relates to:

  • Reduced operation or non-operation of the product or related goods due to defects or unavailability during its time on Kasseta Records or its authorized representative, resulting in product availability, loss of User time, or downtime.
  • Provide inaccurate information requested by the product or related products.
  • Damage or loss of software programs or removable data storage media.
  • Virus infections or other causes.

The above applies to losses and damages, which are subject to any general principles of law, including negligence or other tort, breach of contract, express or implied warranty, and sole liability (even for matters for which the Kasseta Records or a member of its dealer network has been notified of the possibility of causing such damage).

To the extent that applicable law prohibits or restricts these liability exceptions, Kasseta Records excludes or limits its liability only to the maximum extent permitted by applicable law.

For example, some states prohibit the exclusion or limitation of damages resulting from negligence, gross negligence, intentional misconduct, fraud and the like.

In no event shall Kasseta Records’ liability under this warranty exceed the price paid for the purchase of the product. however if current legislation only allows for higher level liability restrictions, the latter will apply.

Also, the warranty does not apply when the Serial Number or distinguishing marks of the device have been altered, changed or removed.

Kasseta Records will do its best to have the product repaired and returned to you as soon as possible.


According to the current tax provisions, documents worth more than € 500 (including VAT), should be paid ONLY in the following ways:

• Deposit / transfer to a bank account

• Credit or debit card debit

• PayPal

Credit Card Payment:

Payment by Credit Card: The online store of “KASSETA RECORDS” accepts credit cards Visa, Mastercard, Visa Electron, Maestro. Your transactions in our online store are protected by top online security systems. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill in the holder’s name, expiration number and date as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card you must be present at the receipt of your order with your ID or passport. In this case (ie payment by credit card) it is not allowed to receive the order from a third party who displays the credit card.

Payment upon receipt of the order at your place (cash on delivery):

Pay the partner of our company, with the delivery of your order at your place. The cash on delivery method is valid only for sending your order with COURIER and only within Greece. The cash on delivery charge is € 2.50.

Receipt and payment of your order at the nearest “KASSETA RECORDS” store:

In the final stage of completing the order, select “Receipt from store” in the Shipping Method. Then select the nearest store that serves you from the list of stores. If your order is registered by 12:00 and the products are immediately available, then within 3 working days they will be in the store of your choice. The stores of our company are located in ATHENS. The addresses are more detailed:

Athens Store: Sophocleous 5, 10559, Athens. Tel. 210 3210150

The payment of the order will be made at the cash register of the store upon receipt. In case you choose to pay for your order with a credit card, we inform you that the charge will be made at the store. If necessary, you must have your credit card and ID (or passport) with you when paying for the order at the store checkout.

Payment by bank deposit:

Prepaid your order in one of the following accounts of the Banks we work with:



and send us a copy of the bank payment order to infosales@kassetarecords.gr stating your order number for easy and fast identification. Upon receipt of the copy of the bank payment order, we process your order.



In case you choose COURIER as the shipping method, you will receive your order at the address you have stated within 1-3 working days (excluding inaccessible areas). All orders placed until 13:00 are processed on the same business day. If the value of your order exceeds € 99.00 then it is sent without any charge, while if it is less than € 99.00 the charges start from € 2.50. In any case, your shipping charge will be displayed automatically upon completion of your order. If the shipping address belongs to the inaccessible destinations of the Courier companies, the shipping is automatically adjusted and 2 options appear: a) Pick up from the store without increased shipping, b) Delivery to the destination address with extra charge.

By transport agency:

Our company cooperates with transport agencies which can deliver your order within 1-3 working days from the date of shipment.

If the value of your order exceeds € 99.00 then it is shipped without any charge, while if it is less than € 99.00, the charges start from € 2.50.

Collection from “KASSETA RECORDS” store:

You can pick up your order from the nearest store of our company to you, without any charge.

  • Athens Store: Sophocleous 5, 10559, Athens. Tel. 210 3210150
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